Mondays at 5:00PM EST
How to Behave is a fun, freewheeling and irreverent conversation about all aspects of our behavior and its effects on the people around us. Topics will range from simple matters of etiquette, like which fork to use at a fancy dinner or when and how to tip, to bigger social issues like how to handle racial conflict in the workplace or how to break up with someone. There will be expert guests like etiquette professionals or psychologists as well as working professionals such as waiters, flight attendants and customer service reps to tell stories of behavior, bad and good. While the topics will be serious, the tone will be light-hearted, cutting edge and, most of all, funny.
Brian Keyser’s experience in food service and hospitality ranges from selling Chipwich ice cream sandwiches from a cart on the beach in San Diego to Owning Casellula Cheese & Wine Cafe in New York City. In between he has worked as a server and manager at some of the best restaurants in New York including Union Square Café, The Modern, Blue Hill at Stone Barns and Chanterelle. Previously, Brian worked in film and video production, managing multi-million dollar projects for companies such as Iwerks Entertainment and Walt Disney Feature Animation. He also co-wrote and directed the comedy "Sin-Agog" for the 2002 New York International Fringe Festival.
To tip or not to tip? That is the question on today's episode of How to Behave! Brian Keyser, Hannah Howard, and Jennifer Peterman are joined via the phone lines by Professor Michael Lynn of Cornell University and Jay Porter of The Linkery to talk about tipping culture in the United States. Why does the restaurant industry have a tipping standard, while other service industries do not? Find out some interesting facts concerning race, gender, weight, and age when it comes to gratuities. What is the biggest factor in determining the size of a tip? The Linkery is a restaurant in San Diego that has gotten rid of the tipping standard in its business model; how does the change affect service? Tune into this show to learn "how to behave" when tipping! This program has been sponsored by Fairway Market. Thanks to Jon Lundbom & Big Five Chord for today's music!
"Servers who engage in behaviors that establish rapport... those behaviors can increase a tip by 20%." [9:45] -- Professor Michael Lynn on How to Behave
"The name of the game is to cover as many guests as you can in one night." [29:50] -- Jay Porter on How to Behave…read more